Shipping Policy

1. Overview & Scope

Kitchenmisely (“we”, “us”, or “our”) operates as a direct-to-consumer merchant offering kitchen preparation containers, mixing bowls, ingredient boxes, draining baskets, food partitioning boxes, and small kitchen trays. We serve customers located across Europe. All orders are dispatched directly from our primary operating and fulfillment center located in Singapore.

2. Fulfillment & Processing Times

Order Processing: Orders are systematically reviewed, verified, and prepared for dispatch within 1 to 3 business days following successful payment authorization.

Operational Days: Fulfillment operations take place Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays will be processed on the next business day.

3. Shipping Carriers & Transit Durations

We partner with premier international express logistics operators, specifically DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable cross-border transit from Singapore to European destinations.

Estimated Transit Time: Once dispatched from our facility, standard delivery takes 5 to 9 business days to arrive at the customer’s designated delivery address.

4. Shipment Tracking & Automated Notifications

To maintain total transparency throughout the transit lifecycle, our fulfillment system is configured to provide automated tracking updates.

Customers will receive email notifications containing tracking credentials and real-time status links sent directly to the email address provided during checkout at key operational milestones, including order dispatch, arrival at primary carrier sorting hubs, and out-for-delivery local courier phases.

5. Carrier Investigation & Delayed Shipments

While we coordinate closely with our logistics partners to maintain scheduled transit benchmarks, international shipments may occasionally encounter unforeseen transit delays due to regional customs inspections or severe weather events.

If a shipment exceeds the standard delivery window without reaching the destination, we initiate a formal carrier investigation with our logistics partners.

Upon concluding the carrier investigation and verifying the actual status of the consignment, we will determine the appropriate resolution in accordance with operational findings, which may include dispatching a replacement shipment or issuing a full refund.

6. Incorrect Addresses & Delivery Failures

Customers are strictly responsible for providing complete, accurate, and valid delivery addresses at checkout.

We assume no liability for delivery failures, misrouted parcels, or returned shipments resulting from incorrect, incomplete, or ambiguous address information submitted by the customer.

If a package is returned to our dispatch facility due to an incorrect address or failure of the recipient to accept delivery, additional shipping fees may apply for re-dispatching the consignment.

7. Customer Support & Contact Informatio

For any inquiries, delivery assistance, or logistics-related questions concerning your shipment, please contact our support team at:

Email: caddy@kitchenmisely.com